There has been a lot of press about the launch of the new Durban 2010 website. The budget over the next few years for this is 6.5 million rand, and while it’s great to see investment like this into digital media, I think they might have got it wrong.
For starters, it’s not valid to the people who want to consume content and interact with the website to have to download a 5MB file. To be presented with this on the home page is poor. (A frustration free experience?)
I could also find no way to browse it nicely on a mobile phone. Surely visitors will not be sitting in front of their P.C’s while enjoying the Durban lifestyle?
The content itself is not great - if you want to find out where to eat, you need to click through to another website. So what’s the point? Why don’t they mention famous eateries like Johnny’s Sunrise Chip ‘n Ranch - the best roti’s in South Africa?
Or even better, why don’t they let the owners and clients of Johnny’s create the content?
Let the community help create the content
This website should be a Wiki, where the Durban community and Durban visitors could create, manage and consume the content. Using my example above, there would be a page dedicated to and titled “Johnny’s Sunrise Chip ‘n Ranch” with a picture of the eatery, map and directions, opening times, menu’s, tips on the favourite bunny chows and comments from clients.
All this content can be created by the community.
How cool would that be? And best of all, the software needed is open source - that is, free. The only real cost would be site management ,which can be easily trained, and lead to full time employment and a “door” into the I.T world for disadvantaged people.
Sometimes we lose sight of what and who we develop websites for. Ease of use, community created content, interactivity and mobility are key. This website offers none of these.